parts@energychoice.com
+1 617-939-0160
Welcome!

Frequently Asked Questions


Why do I need to resister or sign-up?
echoiceparts.com online store is a B2B platform. Creating a user profile provides individual pricing benefits and customization of your facility’s needs. Pricing is displayed once you have logged in. Order history, quotes, shipping and your plant’s information will be all accessible in your account. To sign-up you simply click the Sign in link on the main page.

How can I manage my account and other corporate users?
Management of your account is possible as an account administrator. Administrators can add and modify users within your organization for access to the website. Account administrators can also view user purchase history and pricing from each user or location.

Who can create an account?
Only those individuals who are employed by an organization will be able to create a user account at echoiceparts.com in an organization’s account. Our store has been created as a B2B platform to help professionals who service facilities and power plants, purchase the industrial parts they need.

Can I get a tax exemption status?
If your company has a tax exemption certificate, you may submit it to us, for qualification of tax exempt purchases. Your tax-exempt status will usually be activated within 30 minutes after our support team reviews your submitted certificate. You can submit your certificate via email at parts@energychoice.com.

How do I place an order?
Our website is fully functional for searching, selecting, and purchasing parts online. If you would like to chat with us, we are always happy to assist you in completing your order over the phone or via email. We can also help you with those hard to find items.

What payment methods are available?
Several payment options are offered to business customers for purchases at echoiceparts.com:

• Credit & debit cards.
Energy Choice accepts all major credit and debit cards, including Visa, Mastercard, American Express and others.

• Lines of Credit
Approved business customers can purchase items based on a line of credit assigned to their business account. Credit limits are based on purchase history and company credit worthiness.

• Money Wire
This option is offered to expedite transactions that wouldn’t work for Credit Card, and for first time customers with large orders, that require immediate shipping. Money Wire has also been a preferred option by many businesses to pay credit invoices as well.

How much does shipping cost?
The Shipping rates page provides detailed information on the different shipping options available to customers in the US, Canada as well as international customers. Please refer to this page for updates to rates and policies.

What other Business Account Features are available at echoiceparts.com?
We are always striving to improve the user experience and help customize your shopping experience to customer’s needs. Setting up addresses and user accounts, managing your power generation assets and creating customized parts lists for easier ordering are just some of the features available with our store.

How can I contact customer support?
Our customer service team can be reached by email at parts@energychoice.com, or by phone, during business hours EST, at + 617-939-0160. Support is provided for sign-in guidance, order placement, order status updates, product support, account maintenance and payment services. Online orders can be placed 24/7 at echoiceparts.com.